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Customer Service Agent German Team - DACH region (4553)

Are you a real people’s person with great customer service skills? Are you a German native speaker? Fancy the change to work for the most important countries of the bwin brand?

We are currently looking for a real team player to join the Customer Services Team in order to provide professional support to our customers.

 Your arena:

  • Handling customer inquiries via e-mail and phone; including but not limited to product related (Sports, Casino, Poker) as well as cashier related matters
  • Assessing individual issues and taking appropriate action to ensure customer needs are met
  • Working in coordination with other teams based at different locations that share similar objectives
  • Escalating system anomalies and general issues faced by customers to the relevant party
  • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels

 Your entrance ticket:

  • German native speaker
  • English language skills to a business standard
  • Excellent written and verbal skills as well as high interpersonal skill level
  • Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
  • Ability to perform well in a multi-task/cultural and ever changing dynamic environment
  • General computer knowledge (MS Office, Internet)
  • Good typing/keyboard skills

Our bet:

  • We offer a salary of EUR 23.800,- gross p.a. plus really good extra payment for shift working
  • Awesome team of very knowledgeable & supportive colleagues
  • A modern and dynamic working environment in the heart of Vienna


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Austria - Vienna services (Austria) GmbH, Marxergasse (1B), Vienna, Austria, A-1030
  • Location:
    Austria - Vienna
  • Category:
    Customer Service
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